I'm having trouble streaming my rental. What should I do?

Sorry you're having trouble with your rental! We've noticed that switching your web browser from Safari to Firefox helps with the download process if it seems to lag.

For further technical assistance please contact VHX at! 

For troubleshooting with rental video playback, feel free to check out the VHX support pages:


VHX Refund Policies


If for some reason you simply can't locate your rental, please read information under How do I get to my download?   

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