What do I do if my package was not delivered?

First, please be sure to log in to your account at to have the latest update on your order status!

If your tracking number states that your shipment was delivered, even though you never received it, first make sure none of your neighbors picked it up by accident. Then contact your local post office to see if they may have made a mistake. If your order still does not turn up, please contact us! We definitely want to make sure you receive your order so, we will do whatever we need to ensure you have what you ordered. You can email us at

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